Returns & Exchanges
We recommend all customers come to the stores to see the items in person and take the proper measurements to ensure that they will fit into the space desired. In stock can be returned with a 25% restocking fee, which upon manager’s approval may be used as a store credit. On all other special order items, there is no returns or cancellations once they are in production by the manufacturer. There are no returns on mattresses unless specified by the manufacturer.
All items returned must be in same condition as delivered, unused, and unmodified. Items returned under this policy are eligible for a refund. (Please note: Made-to-order, personalized or custom-made items are not eligible for a refund.) The full purchase price minus restocking fee and shipping and handling costs will be refunded. It is your responsibility to pay for the shipping cost to return the item to us or our manufacturing warehouses.
Many of our products have reduced shipping rates or free shipping at the time of order. Please take note that if you return one of these products, our actual outbound shipping costs will be deducted from your refund. In addition, a restocking fee which will be deducted from your refund as well.
If your order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy where roundtrip shipping costs and applicable restocking fees will be deducted from your refund.
Inspect Your Order for Damage or Missing Parts
It is important for you to inspect your shipment carefully.
If received by Pick Up or White Glove Delivery:
Any damage made to the carton or product itself must be noted on the Received bill before the driver leaves. Please write “PRODUCT DAMAGED” with description of damage on the sheet they ask you to sign. This ensures that if there is any damage, we can assist in correcting the matter. If damage is noted, you may refuse the item or decide to keep it. Please note that keeping a defective item does not warrant a discount. If you refuse delivery, please notify us so we can expect the return shipment and send you a new one.
If you have already accepted the order and find that parts are missing or are damaged, please contact us immediately (within 24-48 hours) so we can ship replacement parts.
Made-to-Order, Personalized or Custom-Made Orders
Any item that is made-to-order, personalized or custom-made is not eligible for a refund. All sales are final. A return will not be accepted unless there was a manufacturing defect. If this occurred, please contact us immediately.